This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at sumranbakers.com, or the Sumranbakers mobile application (collectively, “sumranbakers Platform”) made available by Sumran Bakers India Pvt. Ltd. (Sumran Bakers), a private company established under the laws of India having its registered office at 231-A, Patel Nagar, ISCKON Road, Near Mansarover, Jaipur – 302020, Rajasthan , India.
The terms “you” and “your” refer to the user of the Sumran Bakers Platform. The term “Services” refers to any services offered by Sumran Bakers whether on the Sumran Bakers Platform or otherwise.
Please read this Policy before using the Sumran Bakers Platform or submitting any personal information to Sumran Bakers. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.
YOUR CONSENT
By using the Sumran Bakers Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Sumran Bakers Platform.
POLICY CHANGES
We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Sumran Bakers Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.
LINKS TO OTHER WEBSITES
The Sumran Bakers Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Sumran Bakers shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Sumran Bakers Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.
INFORMATION WE COLLECT FROM YOU
We will collect and process the following information about you:
Information you give us – This includes information submitted when you:
Create or update your Sumran Bakers account, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture. If you sign in to the Sumran Bakers Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site, an option of which may be provided to you by Sumran Bakers at its sole discretion,
Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information.
Correspond with Sumran Bakers for customer support;
Participate in the interactive services offered by the Sumran Bakers Platform such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc., or
Enable features that require Sumran Bakers’s access to your address book or calendar;
Report problems for troubleshooting.
If you sign up to use our Services as a merchant or a delivery partner, we may collect location details, copies of government identification documents and other details (KYC), call and SMS details.
Information we collect about you – With regard to each of your visits to the Sumran Bakers Platform, we will automatically collect and analyse the following demographic and other information:
When you communicate with us (via email, phone, through the Sumran Bakers Platform or otherwise), we may maintain a record of your communication;
Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the Sumran Bakers Platform;
COOKIES
Our Sumran Bakers Platform , may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.
Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:
To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.
We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Sumran Bakers Platform and use our Services, as well as when you visit other online sites and services.
Please see our Cookie Policy for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.
USES OF YOUR INFORMATION
We use the information we collect for following purposes, including:
To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your Sumran Bakers account;
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
To administer and enhance the security of our Sumran Bakers Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;
To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
To allow you to participate in interactive features of our Services, if any; or
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
If you are a partner restaurant or merchant or delivery partner, to track the progress of delivery or status of the order placed by our customers.
to carry out academic research with academic partners.
We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyse the log files of our Sumran Bakers Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share your information that we collect for following purposes:
To fulfill the purpose for which you provide it.
We may share your information other than as described in this Policy if we notify you and you consent to the sharing.
DATA SECURITY PRECAUTIONS
We have in place appropriate technical and security measures to secure the information collected by us.
GRIEVANCE OFFICER AND SWIGGY PLATFORM SECURITY
If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at info@sumranbakers.com or write to our Grievance Officer at the following address:
Mr. Sudheer Singhal
Sumran Bakers India Pvt. Ltd.
Reg Office: 231-A, Patel Nagar,
ISCKON Temple Road, Near Mansarover
Jaipur – 302020, Rajasthan, India
Phone: +91 – 9784-530-000
Email: info@sumranbakers.com
Time: Monday – Friday (10:00 – 18:00)
If you come across any abuse or violation of the Policy, please report to info@sumranbakers.com
